24
Healthy
8
At Risk
$205K
Expansion Pipeline
94%
Retention Rate
Customer Health Scores
Sarah Chen
TechCorp Inc
92
Health Score
Product Usage
95%
Support Tickets
1 openTrend
increasingMike Johnson
GrowthCo LLC
68
Health Score
Product Usage
72%
Support Tickets
5 openTrend
stableRisk Factors:
Increased support ticketsUsage plateau
Alex Kim
StartupXYZ
42
Health Score
Product Usage
35%
Support Tickets
12 openTrend
decreasingRisk Factors:
Low usageHigh support volumeMultiple stakeholders churned
Expansion Opportunities
upsell85% likely
Sarah Chen - TechCorp Inc
$50K
Estimated Value
Team grew 40%, using 95% of current plan capacity
cross-sell72% likely
Emily Davis - FastGrowth
$35K
Estimated Value
Expressed interest in analytics module, perfect fit for their use case
renewal95% likely
Robert Martinez - ScaleCo
$120K
Estimated Value
Contract expires in 30 days, very satisfied (NPS 9/10)